Privacy policy

Last updated: 2/10/2026

Coral respects your privacy and is committed to protecting personal information and healthcare data handled through our Platform.

1. Information We Collect

We may collect:

Account Information

  • Name

  • Email address

  • Business contact details

  • Organization name

Usage Data

  • Log data

  • IP address

  • Browser/device information

  • Interaction data within the Platform

Healthcare Information (Where Applicable)

On behalf of our customers, we may process Protected Health Information (PHI) including:

  • Patient identifiers

  • Clinical documentation

  • Claim-related data

PHI is processed solely as a business associate under applicable agreements.

2. How We Use Information

We use information to:

  • Provide and maintain the Platform

  • Process claim submissions

  • Respond to customer inquiries

  • Improve system performance

  • Ensure security and compliance

We do not sell personal information.

3. HIPAA Compliance

Where applicable, Coral operates as a Business Associate and complies with HIPAA safeguards.

PHI is processed only as necessary to provide contracted services.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards including:

  • Encryption in transit

  • Encryption at rest

  • Access controls

  • Audit logging

  • Secure cloud infrastructure

No system can guarantee absolute security, but we continuously work to maintain industry-standard protections.

5. Data Retention

We retain data in accordance with contractual requirements, regulatory obligations, and internal policies.

Certain audit logs and transactional data may be retained for up to seven (7) years.

6. Data Sharing

We may share data with:

  • Clearinghouses (e.g., Optum)

  • Payment processors

  • Cloud hosting providers

  • Authorized subcontractors under appropriate agreements

All vendors with access to PHI are subject to appropriate contractual safeguards.

7. Your Rights

Depending on jurisdiction, users may have rights to:

  • Access personal data

  • Request correction

  • Request deletion (subject to regulatory retention requirements)

Requests may be submitted to: [Contact Email]

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

9. Contact Information

Coral
Coral Solutions LLC